Having electrical issues with my 2018 X5. Drove to dealership without an appointment, was worked in even though a long line of cars to be serviced. Diagnostics said replace battery and I was on my way within 2 hours. Thanks to service rep Craig Dennis.
Definitely an "A" for effort! Wanted a courtesy demo 5 series and was trading in a truck with serious negative equity. We tried everything possible (and some impossible), but just could not get it done without mega dollars out of pocket. I would strongly recommend this BMW dealer for your vehicle needs, even if you have to drive a distance to get there. They will not disappoint!
Fatih was incredibly helpful and polite. He got us situated with a fabulous car that I love. He even followed up the next day with spare keys!
Austin Colbert, from start to finish, made the repairs on my X1 the easiest thing I’ve dealt with in months!! Hats off for his customer service and attention to detail! Hes the real MVP!!
Excellent work.My car is older and extensively modified and required complicated repairs ,with some third party work as well.very satisfied with the work
Austin had great customer service skills and good communication about the status of my vehicle. The service visit was quick and got taken care of promptly, with little waiting time on check in and check out. They did a complimentary mini detail on the car that added an above and beyond service anyone could ask for. Thanks for taking care of my X7.
EDIT: Jay Moore the General Manager gave me a call and was extremely apologetic and very nice. He is working to make this right. I have come across many dealers that the GM and sales managers that will hide and ignore the problem. I am very happy with how this was handled so this is why I have changed my score and update the review on the situation. Saw a used MDX online that was about $1,000 less then anything we had in Kansas City. We put a deposit down on the vehicle and drove there 5 days later. Now for a ...
Have tried other dealers but BMW Tulsa has been consistently a class act. From service to sales, from perfect days to to oops days all has ended up quite well First, the staff are knowledgable , friendly and quite laid back. From driving the car to closing the deal the folks work hard to keep things smooth. The technology works better than ever in the new X3, smart folks at the dealer get you all hooked up and out pretty quickly. Spend the extra time to let them go over all the features. BMW's are a little more money but ...
Needed an suv and got a nice used clean one at an affordable price very good Apr. great conditions we have got very well taken care by this BMW team wonderful people thanks to Adrian and all of you guys keep up the great work Heave a Happy Thanksgiving
Friendly and no pressure environment . Dealership is clean and inviting. Cars on the lot show well. They are a knowledgeable staff and good with explanations.
Robert was super helpful. First he listened carefully to what my concerns were. Then, he discussed my options. Lastly, he set everything up for my car to be repaired. It was a very pleasant encounter; I would recommend him to anyone.
I was interested in a BMW but had not driven modern car and was not familiar with the different packages and features. We test drove 5 different cars by the time I chose which one I wanted. The salesman was patient and helpful and was knowledgable on all the cars, steering me to the one I would eventually buy without trying to upsell me. We negotiated a deal that I was satisfied with. I also appreciated the "Genius" who gave me a crash course on using various features.
This was the best repair experience I have ever had. They fixed problems that I wasn’t even aware of. Travis my advisor was great!
Even though i bought a used vehicle the service was still exceptional and I don't believe I was treated any different than if I'd bought an expensive vehicle. Very true to their word and my wants. Thx guys!
BMW of Tulsa always impresses. Great service, friendly people. Efficient! Always willing to go the extra mile to make sure everything was as expected. Highly recommend.
Wonderful experience would recommend this dealership to anyone looking for a BMW. They did an excellent job. They all worked very hard for my business
I had to bring in my 128ibfir service. Robert was great. Went over everything and called me later to let me know that extra work was needed. Explained everything and let me know when service was complete.
This dealership bent over backwards to make sure that my visit was positive. The repairs were done right on time. They even did a total check of the car for free. And they washed it and cleaned it up before they gave it back!
I worked with internet sales for a 2018 M2. Got my perfect car in just 6 weeks. No games or gimmicks, just a very honest transaction. In and out in less than two hours.
They were helpful and kind. Sent me extra information which was helpful. When I was ready to pick up they shower me whet my car was parked at.
Every time I have my vehicle serviced at BMW Tulsa the service writers are very professional and my car is always completely done in a timely manner. I appreciate the way they clean it looks new when I pick it up.
I would take my car to this dealer before I'd go to any other dealer. The trip is worth it to have your car repaired the correct way! Remember most insurance Companies will pay to have your car towed so check into that it's worth it.
Very pleased on the way business was conducted. Very professional and very knowledgeable. I would highly recommend Logan Patrick to anyone needing a competent service advisor. First class experience!
Good communication concerning necessary repairs. Kept me informed of required repairs and status of required parts availability. Provided repair time estimate and repairs were completed within the time estimate.
Worked with Michael, new service advisor for the first time. Excellent experience! Very honest. Did all he could to provide the correct repair at a fair price
The BMW dealership in Tulsa OK has courteous, quick and thorough service. Logan call and explained the issue that my car was experiencing and the recommended service needed.
Run flat tired punctured. No appt but I was helped. Service adv ran tires status report. Recommended to replace due to safety concerns. Excellent service after replacing all tires since they were below acceptable parameters. Good price for the type of tires. Back on the street, veh runs perfect. 👍 Nice service advisor, very amicable, helpful and work closely to you answering your concerns.
Tom E. and Michael (service mngr) are always perfect. BMW is 1st place because of those 2 gentlemen I am loyal customer always. For the kind of service and sales in Tulsa Oklahoma
Tom Escue was amazing at getting me the best deal. He worked extremely hard to get me just what I needed...very knowledgeable...Will recommend him to anyone and everyone
Rocky and team were awesome. This is my second vehicle with BWM Tulsa and I'm very pleased. Everyone is friendly and knowledgable. Will buy my next vehicle from them.
I have worked with Tom Escue for several years and he has always been attentive and available. He makes sure I have a good experience and am treated well.
I would highly recommend Tom Escue and his associates at BMW of Tulsa. I couldn't be more please with my experience from beginning to end.
Very professional and friendly team! After looking for quite sometime at other dealerships BMW of Tulsa met my expectations and more. Great customer service and non pressure environment. Very happy customer and couldn't ask for a more kind and honest salesman than Rocky.
We are not BMW people, and I am pretty sure it shows. None-the-less, they had a used GM SUV on the lot my wife wanted. From the second we walked in these people were friendly, not remotely pushy, and treated us with amazing customer service. Then, they offered me a deal on the SUV I could not walk away from. It was the best car buying experience I have ever had. Great people to do business with.
BMW of Tulsa has great service and my sales rep (Tom Escue) is top shelf. Service reps always seem to do their best to take care of me.
they went out of way to find small part ordered text photos and notified me when in only 20 dollar part arrived but super friendly help. thanks
Our lease experience was a professional experience. Rocky is the best sales person you could have. He was professional, knowledgeable and very informative. He made the purchase fun! No pressure, all knowledge and customer service. The rest of the crew from the GM, Finance and parts were very much part of our great experience. Would I get another car from Rocky, ABSOLUTELY, he rocks!
The car salesmen was very helpful and friendly. Also the finance manager was a good guy. They made it easy for me to work with them. Thank you Todd and Rocky.
Rocky the salesman was very knowledgeable and helpful. No high pressure sales. A pleasure to work with. Would come back again. Very friendly and very upbeat.
Came in knowing I may trade in my old BMW for a newer model. Patrick was friendly and willing to hang outside in the cold for a little while I looked the CPO over. Pleasant experience for sure.
They had the car I wanted at the price I wanted to pay. All dealership personnel were top notch and made sure I was a happy customer.
BMW of Tulsa was outstanding in every aspect. From our salesman, Jason, who was the most helpful and nicest person we've ever met at an auto dealership! Dillion, who is the BMW genius & explains about the vehicle when it arrives. He even came out to the house to pair it with our garage opener. The manager, Jim, was very patient and helpful. We got another BMW X5. We can't tell you how much we love the X5. It is the best and absolutely fabulous at riding and handling.
It was the best buying experience I've had they where very personable saved a lot of money rocky was very helpful I would highly recommend bmw of Tulsa and rocky matranga
Recently purchased an X3 from this dealership. Both Jason & Rocky were a pleasure to work with. Extremely happy with my experience & would recommend them to anyone.
I would definitely recommend buying a car at BMW Tulsa! We had a great car buying experience, and never felt pressured or overwhelmed. Rocky Matranga, our salesman, was fantastic. He was knowledgeable, friendly, and very easy to work with. The whole BMW Tulsa team was really wonderful. Thanks to Rocky, Vu and team!
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