BMW of Tulsa Reviews & Testimonials
Looking for testimonials and reviews about BMW of Tulsa? View recent reviews and learn what our customers are saying about us, in their own words. Have something to share or want to leave a review for us? Click the link below and let your voice be heard. We appreciate your feedback and patronage.
My car was serviced quickly and expertly. Miguel handled my car perfectly! I will continue to bring my car there for service!
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Excellent in all phases! Great, knowledgeable sales personnel! Very accommodating fron the start to the fibish. Outstanding service.
The service manager was polite and attentive. The waiting area was comfortable and well designed. However, anfter owning the car 5 years I still resent the finance guy and I saw that xxxxxxx yesterday.
First time customer long time BMW owner. The dealership seemed to be very disorganized and took me over two hours longer than service advisor had said it would take. Following that my car was not even cleaned.
Great service and on time; full explanation of service. Customer for over 40 plus years
Great communication and they got me back on the road quickly. I also appreciated being able to schedule the service through my app.
Good service. Easy to make appt’mt, quick drop off, and communications. No surprises and work performed as expected.
Jonathon in service was excellent as always. Never a bad experience and what keeps me coming back.
Welcoming dealership. Marco gave the very best experience I’ve ever had purchasing a vehicle.
Considering I am new to Tulsa and I used to impeccable service from Bmw Northlake, Charlotte, North Carolina and pleased to say so far the service has been great, especially since they have the new facility open
I called for an appointment to get new tires, and I needed a loaner. Got there, and there was NO record of me making an appointment!! So, whoever I spoke to screwed up!!! BUT, the guys at Tulsa BMW got it taken care of. I got a loaner, and was able to pick my car up later in the day. Thank you for taking good care of me!
I was Treated poorly at the service desk. The Appointment took much longer than needed. Very high cost for poor customer care.
Great experience at BMW dealership! Friendly staff, smooth process, and a fantastic selection of cars!
Excellent service and communication. Bailee was very helpful and accomplished all service. Easy to approve repairs.
The employees were nice, kind and respectful of their customers patient while working with them. Making sure that they understand everything: giving them an estimate of the bill before things are done; so the client knows approximately what they will pay before the job is done.
Excellent work, customer matters to them. Was quick and convenient, price was reasonable as well.
Nice place. The people there are friendly and very professional. Always pleased with the service.
I have never had a bad experience with the service department. They squeezed me in, had the best driver to take me to and from work, and were so quick!
Christopher Dugger was very pleasant to work with. The staff that we met were very friendly.
I was extremely pleased with the service, especially Christopher. He treated me with dignity and respect. Answered only the questions he knew and referred
I always have a great experience when using their service department, but was duped into buying an expensive extended warranty by an unscrupulous salesman. The 5 year warranty sounded like a good deal, especially when the salesman confirmed it was valid for 5 years from my purchase of the used car and was not just an extension of the original BMW warranty from new to 5 years. I should have checked the small print, but my bad!. I later found it was only an extension of the original warranty and I'd essentislly paid $7,000 for a 10 month warranty. Lesson learned! Check the small ... Read More DealerRater - Mar 26, 2025
I had a bad experience in the service department today. A male service advisor asked a second male advisor if he wanted to learn how to answer the phones. The second advisor asked “do you want me to put on a skirt too?” Totally unacceptable. My service advisor Brice did call him out and told him he was sexist but the second advisor just laughed it off.
I was pleasantly surprised do to the availability if staff they did a pretty good of attending to my needs.
Prompt, honest service with service techs that are friendly and always ready to assist you.
Always professional. Repairs are performed quickly and completely. The service staff are always courteous and keep me informed.
Wonderful customer service would definitely recommend to all my friends. They strive to make you satisfied
Everyone is always helpful, friendly and very knowledgeable. The dealership is always clean and the Bailey kept me updated on my car.
Miguel Rebelo was very helpful and had great customer service. Followed up with any additional services needed at the time of service and gave his best for a small discount for the overall total! Very much appreciated, good quality work and thank you!
I have been using BMW Of Tulsa over the past year after living in Dallas and using two other dealerships for sales and service. BMW Of Tulsa has far exceeded both the other BMW dealerships as well as most any dealership I have worked with, especially for Service My service advisor Bailey Durant recently helped me with a long list of specific items I needed to address for my vehicle He kept me updated every step of the way, including working with me to ensure I invested in the things that were truly needed at this time From shuttle availability ... Read More DealerRater - Mar 19, 2025
Only charged what was necessary and did not press for further expenses. Polite and genial
Have used this dealer for service on my BMW since 2018 and since 2020 the service is terrible. The communication is horrible w your assigned advisor. The advisors are never the same and they will not respond to texts, skip simple instructions, do not answer phones and will only return urgent messages 24 hours later. Appointment times mean nothing and you have to always reach out for any update (you may or may not get a response). Most recently I had to take the car back in after a routine maintenance brake fluid flush because the brakes were spongy and not right after ... Read More DealerRater - Mar 12, 2025
First time ordering a car. Salesperson keep me apprised of status. Third car purchased here and will continue to use this dealership. Other employees were helpful.
Left several messages regarding the noise and shaking of my vehicle. Problem still not resolved.
Service representative Miguel was professional and pleasant. Overall a smooth and good experience! Nice job
Outstanding customer service and professional interaction. The tech was conscience and aware of details. Observed issues easy to overlook and made repair recommendations.
Car was very well taken care of. Jonathan Vera is excellent service manager. Always great to work with
The Quick service turnaround and friendly staff was terrific. The dealership was clean, comfortable seating and pleasant atmosphere.
Chris did a amazing job getting the car we wanted and made the whole process easy
Sale was handled smooth and very professional from start to finish. I would highly recommend.
EXCELLENT! Marco best salesman I have ever dealt with!! He communicated with us continually until our special order was complete. What a tremendous asset he is!!!
Extremely pleased and impressed by the high level of customer care provided by the Service Department! Excellent Communication. Trustworthy personnel!
They serve in a very friendly and orderly manner… very pleasant clean and relaxing atmosphere
Great buying experience through the entire process, from the test drive to driving off the lot. Staff was knowledgeable, easy to work with, and focused on customer satisfaction.
This was my first experience with BMW of Tulsa for service on our 530i. From scheduling, to the valet service, to communication during service, to our vehicle being returned washed, vacuumed, and 100% healthy, this was an amazing experience. We don’t put a lot of miles on our vehicles, but I’m already looking forward to the next service!
We appreciate the concern for further maintance, but didn't feel pressured. Our immediate concern was addressed timely, and we were were on our way! Thank you!
Miguel, my service advisor, was fantastic. The service advisors have been hit or way miss and Miguel was great. Communication was great and he went above and beyond to help find a loaner vehicle and take care of the whole process.
I took my car in for its 1st oil change since I purchased it. Brice was my service agent. He was informative & friendly. He followed thru with everything he promised to have done & checked on my car. The service dept washed & vacuumed my car before returning it back to me. That was nice! The service at BMW of Tulsa was a good experience.
Professional service department, representatives care about meeting my needs on a timely basis. Strongly recommend this dealer.
I have always had a pleasant experience with my dealership. They are friendly, courteous and prompt. That’s why I don’t worry when I have to take my car to them. I know I will be treated with utmost respect and fairness. I will continue to use them.
I interacted with this BMW dealership as a result of two open recalls on my X3. This recall situation had gone on for almost three years due the unavailability of the particular parts to repair and comply with the NHTSA recall order. This dealership worked as quickly and efficiently under the circumstances involving my specific parts and repair. It took a protracted time period to complete the work, but it was done in a courteous and professional manner. The service advisors, Miguel and Mike, as well as Colton, the tech who was assigned to my vehicle did excellent work. They ... Read More DealerRater - Jan 15, 2025
Great no pressure sales. Quick response all aspects of sales and service. Attentive- not overbearing
I called on a Friday afternoon, courteous call, brought in soon after and picked up Saturday. Done by noon. Well explained details of service completed.
Had a great buying experience at BMW Tulsa Tommy picked me up at the airport introduced me to Marco, who had all my paperwork ready. Allen collected my money, I was in and out in a half hour ezpz Love our new to us BMW X4. Definitely recommend BMW Tulsa
The whole service team at BMW is top notch. I have owned a lot of cars and always try to use the dealerships but often don’t feel like the value for the extra money is worth it outside of warrantee work. BMW of Tulsa is the exception. They work hard to maximize value, don’t try to sell me extra crap, and make sure my car is better than it was when I arrived. A great team and will continue to earn my business for service and new vehicles.
Very attentive and helpful to make appointments. Scheduling coordination very easy with various systems to connect.
They were professional, knowledgeable, and professional in making sure you got the best vehicle that meet your needs!
Service makes the sale in my mind. With great techs nothing else matters to me.
Everybody is real nice but they are way over booked & I understand but I've also never been charged for a diagnostic before most of that cost has always been absorbed by the repair time.
Knowledgeable, friendly, not pushy. Salesman Eric was really good to work with. I recommend seeing him if you are in the market for a new BMW.
The staff is very friendly and moves vehicles efficiently through the service area. However on this visit our X3 was towed into the shop and they completed the work faster than we expected.
The people are very friendly with a great personality especially the sales person Mr. Fatih. He did everything to help us.
The BMW X7 is everything and more than expected. This is my second X7 purchase at BMW of Tulsa. Fatih was recommended by Brice my BMW service associate on a previous visit. Fatih was exceptionally knowledgeable, easy to communicate with and professional. The additional people I interacted with were courteous and the experience was very comfortable.
Took 7.5 hrs to do an oil and spark plug change. At the end of the day, the check engine light wasn’t even checked. I requested it to be checked and was ignored by the rep. Please avoid this!
Every person at BMW of Tulsa is helpful, polite and does everything they can to make the car buying experience easy and seem less. Eric A our salesperson and Daniel Bakker, manager, were great to work with.
Mary was not only pleasant and professional but she went out of her way to find me a loaner call when I arrived with my 19th month old in hand to drop off my vehicle for servicing. Communications was great. Good customer service. My car was taken care of in a professional and expedited manner. I appreciate receiving text notification of when my vehicle is ready for pick up. Highly recommend coming here for your BMW car servicing needs.
It took over 2 hours for an oil change. We waited but should have left and come back. Weren’t the friendliest at first but towards the end they seemed better. After looking at the paperwork, it said there was a recall I declined to fix. I had no idea there was a recall and would have had it fixed.
My advisor,Baylee, goes above and beyond to find solutions to my issues where service dept gives up. He takes the time with interior electronics to see if he can resolve issue. With that said,he solved my screen issue!
Excellent and very personal service. I highly recommend and will continue to do business with them.
I have been coming here since 2015. Always excellent, professional service and sales. I would trust them with any vehicle, but certainly with my 2 BMWs.
My BNW advisor was excellent! Very informative concerning my tires and other upcoming services. I also inquired about my current warranty and its expiration date. Overall good service!
Best customer service team in Tulsa! Very helpful, kind, knowledgeable, and friendly. They go out of their way to help make your experience better
I really dislike having to drive 100’miles from my home to have a basic oil change done. This is BMW policy to not void the warranty and not a reflection on the dealership. The dealership was short on loaner cars but did offer to reschedule the appointment until a loaner was available and offered to shuttle us to a place in the area. We chose to go to a shopping area nearby. They completed the service ahead of the estimated time and brought us back to the dealership in a timely manner.
Dry courteous and professional. Excellent work. Plan on taking our other car there when it needs service. Johnathan took care of everything I needed.
Service department is always super helpful and kind. I always use Bailee as my advisor. Over in sales Eric adjip is always nice and doesn’t judge the book by the cover.
I took my car in for an oil change It was done in good time. People in service department are all very accommodating and polite.
Bailey was exceptional, very attentive to my needs and the service on my vehicle. I have always been very happy with the service I've received. I'm a former mechanic and shop ower so I understand the importance of taking care of your customers so they come back and tell there friends. BMW of Tulsa is a place I wouldn't have a problem sending my mom or my friends.
Great people and service department!
Friendly staff, explained the charge and job, on time and completed in a timely manner.
Very nice dealership and exceptional service department. Bailee Durant goes above and beyond taking care of his customers. I’ve had me X1 almost 4 years and I still love it!
Service advisor was great. They did a great on the vehicle. Will be back
Jonathan is the best for customer service very helpful and very knowledgeable, he take care of my car needs very well
Good service
Always professional! Always thorough and courteous!!! Highly recommend this dealership. Sales and service teams are top notch.
Everyone is very accommodating and try their very best to take care of your issues in a prompt professional manner.
Good customer service.
I was EXTREMELY disappointed with the service! The “recall service” was estimated to take 1 hour, according to the letter I received; however, this dealership kept my vehicle overnight, more than 24 hours after I left it with the service advisor! I said I would pick up my vehicle, but they delivered it to my house without notifying me. I wasn’t at home, so they left the vehicle in my driveway and put the keys in my street side mailbox, with no notification about that either!
we were very pleased with the young man who handle our appt. He was professional and very kind.
Great sales staff. Fahti did a phenomenal job.
Excellent customer service! Prices on the oil change and service were beyond reasonable. And they wash their did after service was amazing!
My first contact this dealer. All went well, Brice, my service advisor was very professional a willing to help with information.
Tulsa BMW delivers an luxury car experience supported by professional and caring individuals going beyond the expected and normal.
BMW of Tulsa was very professional, I felt good about the service received and plan to continue my vehicle services with them in the future
My car needed several regular maintenance repairs and I always wait in the lobby for the work to be completed. I was told 3 1/2 to 4 hours and was pleasantly surprised when my car was ready in less than 3. I always receive courteous attention via person, text and email. As always, a pleasant experience for a “must do” service. Thank you
Our X5 was dropped off for a recall repair and a software update. Service Advisor Miguel Rebelo handled the work and everything was timely and we were kept informed. Their construction is almost done so it was also washed and vacuumed. As always, good work by BMW of Tulsa and Miguel.
The car performs well. TULSA BMW did a good job.
Have been a more than satisfied customer for years at BMW of Tulsa Jon, my service advisor is the best and always takes care of me with my weird schedule.
The dealers service rep department was very knowledgeable and concise on what I needed to do to have my car fixed and didn’t in a timely manner.
Reviews & Testimonials | BMW of Tulsa