BMW of Tulsa Reviews & Testimonials
Looking for testimonials and reviews about BMW of Tulsa? View recent reviews and learn what our customers are saying about us, in their own words. Have something to share or want to leave a review for us? Click the link below and let your voice be heard. We appreciate your feedback and patronage.
Great service! Did an amazing job helping me work out what was wrong with my car!
Had oil change and front end alignment on 2000 BMW Z3. They didn’t put a sticker on windshield as a reminder of next service. Couldn’t re-set the SRS ( seat belt restraint) light because no one knew how. Basically they implied the car was too old for most of the techs to be able to diagnose any problems
A Friendly team, very efficient service, excellent communication, relaxing atmosphere, and a greatly appreciated loaner vehicle!
This dealership is top notch! From the sales people all the way to finance department. It was a smooth and enjoyable experience. I absolutely love my new X5! Thank you for making my experience so incredible!
Our salesman Christian Romero was excellent; very knowledgeable and helpful. He also did extra work to help us understand the car and the latest digital programs for operating the car.
The service team was great in Tulsa. Also the young man that washed my vehicle went above & beyond to make sure my car was clean & shiny. Thumbs up to you all
Miguel always takes great care of me. He is respectful, courteous and, most importantly, honest. He makes me feel prioritized and valued as a customer.
The staff are courteous and friendly. The waiting area is clean and welcoming. I didn't have any coffee but it smelled good.
BMW of Tulsa is very easy to work with From setting up the appointment to picking up the car when it’s ready.
BMW OF Tulsa has one of the best service departments on hat I have ever been to. Great communication and service.
Prior to the sale the communication was great, after they received my check it went downhill when it was time to ship my vehicle.Contact was spotty at best.
Bailee Durant always provides excellent service. I work exclusively with him because he is responsive, knowledgeable and respectful. He is the best!
This dealership is successful because of people like Miguel. He goes above and beyond to deliver a true 5-star VIP service! I’ve never received a better service at any dealership before!
Customer service was excellent! Clayton was amazing! Keep up the good work. I will definitely recommend you guys. Thank you!
Excellent service had an early morning appt. Dropped car at 7:30 and received a video message that the service was complete and a full video of the inspection done on my car and received a notice that it was completed and no further service was required at this time!! All done in less than two hours!!!
The process was extremely efficient and uncomplicated. Special recognition should go to Eric, who helped me select my vehicle and explain all of the features and benefits. And he has remained a resource even after the sale.
Did what was needed and I've had know issues since. Great work on my car in great time.
Great bunch of people both sales and service as good as the excellent brand and facilities
The whole process of purchasing a BMW IX 60 was very straightforward. I had done my research and knew exactly what I wanted. So working with Chris D. Was easy for both of us. I give Chris D. A big score of 20 out of 10. He stayed on top of the process and made it happen. He’s fun to work with. Love my new vehicle and couldn’t be happier.
Appointment timing handled efficiently and requested loaner confirmed as overnights required to complete repairs. Quotes supplied before work started and Submit alternative supplied to allow for payment over time. Everything worked smoothly with work performed satisfactorily
Very disappointed in the work they did, the lack of service is far as returning calls and being on time and having a car done when they say it’s gonna be done, what was a two day job ended up on being two weeks, the car left there not fixed on all the things I asked him to fix. I would write them a D if they were in school and that would be a very liberal grade, their service representative never returned calls. I had to stop in several times just get updates, the way they run the ... Read More DealerRater - Apr 24, 2026
Bailee Durant is always professional, personable, and efficient. My two chauffeurs, Nondo and Grant, were also very professional and pleasant. The waiting area is comfortable. It is very easy to complete work in such a warm environment. The service providers seem to be knowledgeable and skilled.
Miguel as always, was fantastic. Always have had great service and would recommend for anyone.
Great service, and even gave me a discount I wasn’t expecting! Thank you Tulsa BMW!
Providing helpful service seems to be a top priority at BMW of Tulsa. My service advisor Clayton handled the diagnostics and service of my vehicle with excellent care and concern.
Easy to schedule appointment. Advisor was ready for me when I got there. Work was performed on a timely basis and was ready when promised. I received updates by text as work was accomplished. Liked receiving the video of status check on items not requiring service at this time.
Unorganized, unprepared, terrible customer service. Called the general manager and left a voicemail. No reply
We had a great experience. Our salesperson was only interested in getting us into the vehicle that "felt right" for us. We really appreciated all of the effort. We also were purchasing our vehicle late evening and they stayed well after hours to make sure that we were all taken care of. We are very happy with the customer service that was provided.
Reasonably priced and do an excellent job, washed my car when service was done and took care of all my questions
Bailee was very attentive and made the process easy. Just moved to Tulsa and my first time at this dealer. Very satisfied with service and customer service.
Brice has handled repairs on my X5 a few times now and is a great help along with the techs doing the actual repairs. I have been well satisfied with this dealership.
I had an outstanding experience working with Chris Dugger at BMW of Tulsa. As a buyer living in Tennessee, I was initially hesitant about purchasing a vehicle from out of state without seeing or test-driving it in person. Chris made the entire process exceptionally smooth and comfortable by providing detailed videos, clear communication, and attentive service throughout. From paperwork to delivery, everything was handled efficiently and professionally. The papers were signed and payment was received on Wednesday, and I had the car by Friday in perfect condition. This was one of the most seamless vehicle purchases I have experienced. If ... Read More DealerRater - Mar 24, 2026
My experience at BMW of Tulsa was excellent. My service manager clearly went over the services my vehicle needed without making me feel pressured to do a bunch of extra services. He also informed me of a great service offer that my car qualified for that was a great deal. Overall, high quality service and I would recommend them to other BMW owners!
I have purchased 10 cars from this dealer and Tom Escue. They give good service and I like the fact that BMW gives a military discount to veterans
I recently took my car to the dealership for service, and overall, it was a positive experience. The staff was professional and attentive from the moment I arrived. They clearly explained the issues with my vehicle and provided a detailed breakdown of the recommended service and costs, which I really appreciated.
Fast and incredibly easy. It’s my 3rd BMW from them and all were great
I went in to have my battery replaced. I was in and out pretty quickly and everyone was very friendly and patient with me and my father.
After bringing to there attention my greviance I treated as a customer that mattered an I appreciate that. Thank you so much Denny an your wonderful team.
Easy online scheduling. Easy drop off. Good communication of what needed to also be done. Good communication during.
BMW Tulsa is made up of extremely kind and professional people. I’ve had nothing but positive experiences with this dealership.
BMW of Tulsa’s service department is top notch. Bailee always is professional, responsive and communicates through the process. I appreciate Kate the way Bailee does business.
My advisor, Tom Escue, was excellent, and gave he an honest appraisal of all of the options.
BMW Tulsa was able to quickly resolve my issue. They offered helpful suggestions and ultimately we were able to reach a resolution in a single day.
Good efficient service, appreciate the video review of my vehicle inspection and Brent was pleasant and helpful.
Friendly people. Dealership always clean. Was easy to get a loaner when I brought my car in for my recall
I stopped by BMW of Tulsa’s parts department today to clarify some conflicting part numbers while helping my son source cooling system components for his BMW.
I initially walked into the service area by mistake. A young lady there handled the situation exactly how customer service should be done — she listened carefully, understood the issue immediately, personally walked me to the parts department, and rang the bell to let them know someone was waiting. Professional. Attentive. Polished.
Service department: 10 out of 10. Truly excellent.
Unfortunately, that’s where the premium experience ended.
After waiting, a gentleman from parts eventually came ... Read More DealerRater - Feb 26, 2026
Sales and management is very amazing… they all were great to work with… Thank you very much
Everything was very easy to accomplish. Car was repaired extremely fast. Employees were very friendly amd helpful.
Jonathan, my service advisor, was exceptional. He explained my needs and concerns. Best visit to BMW yet!
Always accomadsting and timely.My service advisor is always resourceful and available. Thank you Bricrt
My service person was very knowledgeable and friendly. He kept me up to date on my service and diagnosis that needed to be done
Frustratingly slow communications with the dealership on a tire repair. Would repeatedly have to wait an hour or longer for a single reply in our text chat even when I would immediately respond to what they had said. For something that could have been handled in 30-90 minutes, we ended up spending over 8 hours. On top of that, the attitude of the men at the service desk was below standard with little to no ambition towards a pleasant experience or help troubleshooting. Instead, we got a lot of finger pointing, staffing complaints, and other excuses.
One positive note (and why ... Read More DealerRater - Feb 14, 2026
Miguel took great care of me. The service was excellent and they got me in and out quickly.
Always professional consultants and fixed right the first time. Easy scheduling and prompt repair times.
Service was very timely and efficient. The service representative was very pleasant and listened to my concerns .
They are slow and expensive. (I know bmws are the most expensive cars to service which is why I won’t buy one again.). The dealership used to do a quick cleanup in the vehicle with vacuuming and dusting along with a quick wash, which was a nice touch. They don’t do that anymore. For the amount of money it costs to service the vehicle, a wash would be appreciated.
Very kind, resourceful and flexible! Had to change my appointment a couple of different times and try ey accommodated me each time.
Great music playlist!! I thought I was listening to my own playlist. Definitely entertaining while waiting on my car.
Salesman Marco was very professional and knowledgeable about the X5 that we were looking for. The BMW Tulsa website however was not very helpful and had some incorrect data.
Prompt and courteous customer service with loaner cars and convenient waiting area. Overall a great place to buy or take your car for repairs.
Great service. Super quick warranty repair. Mario at the desk was helpful and had great communication. 10/10 would recommend!
Miguel was absolutely wonderful! Great service and such a professional pleasant young man. I was impressed.
My experience buying a BMW was much easier than any vehicle I have ever bought. Our salesperson, Marco, was outstanding. He knew his products and maintained a very professional image. The big surprise was how quick and easy the finance portion was handled. Less than 10 minutes and we were done and out the door. The best way to describe the BMW experience is OUTSTANDING.
Worked hard to earn my business! The manager, the sales person and the finances officer were honest and professional.
Excellent working with the Sales and Financial team. We were very happy with the experience. Daniel Clark client advisor was excellent to work with and Todd Montgomery was so informative about the maintenance of our new car and helpful with future dealings with BMW of Tulsa. My wife and I also appreciate Aiden for his insight into operating the electronics of our new vehicle.
Miguel delivers outstanding service at BMW of Tulsa, professional, friendly, communicative, and consistently exceeds expectations.
Bailee is so nice and made sure I was all set when I got my loaner and when picking up my vehicle! I’ll definitely be back
Excellent communication. Provided a loaner car when work took longer than estimated. Auto was cleaned and swept when picked up.
I had a fantastic experience at BMW of Tulsa! This is my second lease, and I am really impressed with the outstanding service from the sales team. I have worked with Christopher since he was a product specialist and he always takes great care of me. Love the new whip!
My service advisor, Bailey, was very helpful. After the diagnostic identified the issue, the mechanic completed the repair in a day. There was one negative. My vehicle has held on-site for over a week waiting for the diagnostic. Would recommend the dealership increase staff or facilities to accommodate new work in a more timely manner.
I had an issue with my battery in my X5 and had it towed to their shop without an appointment. They were very friendly and professional and were able to work me in to get my vehicle back on the road. My warranty allows me to take my car anywhere, but I chose their service shop and would definitely chose it again.
There was a recall for the brakes. It took longer than what. I was initially told which I was not prepared for.
I really appreciate the dealership getting me in and out same day! Loaner if needed!
I called to schedule recall work done, took a day off work to come, the was told they couldn’t do it, blamed the call center. Also waited 45 mins to be shuttled
Bailee always seems to put his customers first. Great communication and professional. Thanks for another great visit.
The tech/service manager I worked with was very kind, but my vehicle was there for over 5 hours when all I needed was an oil change, which I had a scheduled appointment for (but of course you guys had to up-sell me for on an alignment). I was promised my car would be done and delivered by 1:00, but it was 2:40 before I received it and I had to pick up preschoolers at 2:45. Needless to say it was as an unnecessarily stressful afternoon wondering if I’d have a vehicle to pick up children when I had zero back up options.
Easy to work with and quick at the work they do. Miguel is a great service provider too!
Very nice dealership. The staff are friendly and the service is efficient. Prices are reasonable
Clayton was a great service rep. He took the time to answer questions and communicated well.
Clean, friendly service department with very timely work and constant status updates. I trust them with my car.
They were very professional. I liked the service advisor, Brent Padgett. Made servicing my car easy.
My experience with this dealership has been extremely frustrating. While the car buying process was initially quick, the post-purchase follow-up has been a nightmare.Three months later, I still haven't received the car title. Attempts to get answers from "Todd Montgomery" were met with unreturned calls, and if picked will forward me to "Marco" sales guy and he offered the same response every time when returning calls. This delay has prevented me from upgrading my current car during the end-of-year sales, and I'm concerned about the legality and safety of driving without proper documentation. ... Read More DealerRater - Nov 17, 2025
BMW of Tulsa has always given me good service. Brice Goetz is my representative. He is calm, informative, and polite. A very nice young man to deal with.
The customer service was poor. There was no point in taking the time to make an appointment, my car was not checked in until lunch time after I called to ask why there were no updates. Poor workmanship. Not the experience you would expect from BMW.
Great experience bought a pre owned Q60, next it’ll be a BMW. Awesome Team!
Johnathen has always been my go to guy!! He works hard and gets me seen in a timely manner
Had a scheduled oil change (only) They told me it would be a two hour wait. (What!?) it has been 3 hours and still waiting, so I go to the desk and ask he says about 20 more minutes. He also told me it would speed things up if I didn’t want the wash, because it’s a hand wash. 🤷🏻♂️ Yes I want the wash if it comes with it, and let me know if you are running behind, so I can reschedule an appointment I had at noon across town. That affects others and their schedules.
This is my preferred car service center for oil changes and any other maintenance issues to keep my car running in top condition. The service people do a great job of explaining what needs to be done and they work very hard to stay on schedule and get me in and out as soon as possible. I really appreciate that.
I like the new remodel and Bailey my service advisor is always polite and accommodating
My 2014 BMW 535 malfunctioned on a trip from Dallas Tx. Back to ToledoOh. I was able to get it to BMW OF TULSA. Met with Brent Padgett in service. Although I had to leave the car and fly back to Toledo,I returned at later date and car was Ready to go. Great job Brent and service team!
I scheduled a service for an oil change and 50k mile maintenance. Everything was done well and finished within the timeframe quoted at the beginning of my appointment. The shuttle took me to work and picked me up. Definitely an improvement from our previous experience with BMW 6 years ago. Thank you!
I’m on my 6th consecutive BMW from BMW of Tulsa. Tommy Escue is my go to when purchasing my car. The service has always been excellent.
I appreciated that even though they were swamped when I arrived, I was still greeted and given a loaner within 10-15 minutes of arrival. I appreciated the communication from my service technician Miguel during the service appointment to let me know what had transpired and he let me know when my car was finished so I could come and pick it up. Overall great service and everyone was very helpful.
Our first BMW. We had an Audi before this. Ordered winter tires as the X5 we purchased a few months ago came with summer tires. No loaner vehicles available so we had to do drop off. When we came to pick up the car the tires and wheels were covered in some sort of white paste. We had to ask them to clean that up before we took it. We get home and now the car is giving us a "no tires found error message" so back to the dealer it goes again tomorrow. Two days without a ... Read More DealerRater - Oct 31, 2025
Great service, attention to detail and on time! Will definitely take my cat here anytime!
First of all you feel like home, everyone is kind friendly and helpful. And welcome
Always friendly and efficient!! Never a bad experience. 15 word minimum is crazy work lol
I have two BMW automobiles purchased out of state. BMW of Tulsa has serviced both of them well
The service was fast and quick. Loved the video and email, informative information throughout the entire service. Excellent Service.
Reviews & Testimonials | BMW of Tulsa
