BMW of Tulsa Reviews & Testimonials
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Dealership facility is first class with focus on customer service. I was asked if I needed assistance by several employees, while waiting on my service work to be completed. I received a video link of my car inspection which showed the underside of car and major inspection points along with the technician's narrative. Most impressive, a picture worth a thousand words and validation of needed work. Quality service technicians. My service rep (Andrew Mercer) is knowledgeable, professional and costomer focused.
The space was clean and calm. Melissa, the person who checked me in, was very friendly and helpful. The experience was very positive because of the support that was offered while I waited for my car. Great job BMW of Tulsa.
Great, bmw went above and beyond, wasn't expecting them to rotate and Ballance tires, all i went in for was a oil/filter and battery change. Robert was polite and informative.
They always do great repair work! I’ve tried to take my E93 elsewhere, nothing but an expensive nightmare. Do yourself a favor and work with this team!
We bought my wife’s car here and it was the very BEST car buying experience!! In and out in less than 2 hours!! Today I had the first oil change and multipoint inspection! Michelle told me exactly how long the wait would be and it was almost exactly right, the only thing I didn’t get was a car wash and vacuum but I just didn’t have the time to wait! Not their fault at all it was my choice!!!
Greg took care of us. I was leaving town and told them the problems my car was having and to let me know what was needed. They were quick with all their responses and explanations. Car was ready for me to pick up as soon as we got back in town.
Took my granddaughter's car in for an oil change. I was impressed with the great customer service that Andrew provided. He even made us aware of a recall and was able to make the repair that day. I also was impressed that he spoke directly to my teenage granddaughter since it is her car. Thanks Andrew and the service team.
Andrew took good care of our vehicle. I got an up front appraisal for the work requested and we got a video detailing the complimentary inspection. The work was completed as promised. Overall great experience. Thank you!
Andrew provided a polite, professional service experience. He was upfront about the possibility that my car may not be serviced today (I dropped in) since they were booked up, but he wrote up the service request anyway. Later, I received a service appraisal and accompanying video detailing their recommendations. Even with additional work, my car was finished shortly after I finished my workday.
Melissa was great from start to finish explaining every part of the service process. Very transparent and thorough. Fastest service ever! Would recommend to anyone with BMW!!!
Excellent, quick, painless car buying experience. Very knowledgeable and professional. None of that typical bull you get from typical dealers when finalizing the deal. Will be a repeat customer for sure.
These people do car sales the way that you would expect- which is rare in today’s market. I showed up, test drove the car, signed paperwork, and was out of there in less than 2 hours. In a market where other dealers are getting insane mark-ups, charging outrageous fees, and requiring you to use their lenders these guys are different. They just want to sell cars, which is refreshing
I have purchased two BMWs from the dealership and had both serviced there. I have always had a good experience. Communication was fantastic. I received texts about my upcoming appointments, texts during the appointment, and even a video of my car on the rack. My Service Advisor Melissa was a joy to work with.
This has been, by far, the easiest, least stressful, and quickest car-buying experience I’ve ever had. The staff are courteous, knowledgeable and fun to work with.
I loved my experience here! Our sales rep, Fatih. He was accessible, helpful & communicative. Most importantly, I LOVE, LOVE, LOVE MY CAR! She’s So Beautiful!
Always had great service with them. They are friendly and knowledgeable with a great attitude. The waiting area even have complimentary chargers for phones or tablets and coffee machines!
The BMW cars I have I bought from BMW Tulsa. I never hesitate to call for any question I have, from sales to service. The service department is outstanding, Taylor, Andrew, Robert and support staff are very helpful, kind and always friendly.
The service department is great! They are always very thorough and professional and provide updates throughout the repairs. They don’t do anything extra unless they contact you and get authorization. I feel they’ve been very honest when suggesting repairs…and never feel I’m being talked down to.
I’ve been using BMW of Tulsa’s Service Department for many years and they have restored my faith in dealer service. They are honest, provide a detailed estimate and do what they say when they say. Taylor Hawkins runs a great shop and Andrew Mercer is awesome to work with. I recommend to all BMW owners.
Brought my car for an oil change. I have been getting my car serviced here for 4 years and it has always been good! I live almost an hour away and I was always so appreciative of the loaner car I was given. Unfortunately, they do not provide that for me now. The shuttle was not an option either. However, Melissa was very helpful and kind while dropping my car off and picking it up! I always look forward to receiving my car washed and vacuumed. I was a little bummed, my car was not vacuumed this time.
Every time I bring my 2019 M2 Competition for service, the dealership always accommodates my requested dates and times. They have even showed me videos of the service on my car. In this era of COVID 19 and so many parts/supplies to anything/everything being in shortage or back order, they are up front with me and work with me to get whatever repair parts I need in short order (like turn signal sensor or windshield wipers.). I am always treated respectfully by everyone I encounter there. Impressive when you see and work with so many different service persons. I am ...
The service guys are always quick, helpful, to the point and get me to work on time! Shout out to Robert who is straightforward and easy to work with!!
Great experience with my salesperson. Very helpful and answered all of my questions. Finance dept was pushy, but I think that’s how they all are.
They worked with me to locate the problem and fix it..in the end I’m very happy with my experience and I appreciate it…thank you again
I needed new tires. They found the tires I wanted at a price lower than the tire stores. I also needed a repair on the suspension. The ordered part was damaged so they offered to let me keep my loaner car and deliver my vehicle to my home 40 minutes away upon service completion.
Had my windshield replaced. Underbid everyone else. Did it all and had it to me same day. Easy to schedule and got rides to and from the dealership.
Melissa was a great service person to talk with. Very helpful! Bought 2 cars here in the last 2 years and we are very satisfied.
The service advisor did an excellent job addressing and advising service and repairs needed on my 2006 bmw 650i. I knew service cost before I left the dealership and was advised on repair cost. The service and repair was quick. I called a couple times regarding the car status and every advisor who answered the call were able to update me.
They had all things done in less than 3 hours. Shuttled me to breakfast and came back to get me. Reviewed what needed to be done with Andrew Goss and then since it was covered w extended warranty has started the ball rollin to get the necessary work done. Have to also commend their shuttle driver. Believe his name was James???
Excellent service from first contact with sales thru receipt of vehicle. Very professional sales organization, highly recommended.
Overall a good experience. Only 1 real hiccup along the way (which is good, right?). We were awaiting info from the dealer to process at the bank. It had not come through and we contacted several people to get the info and it took quite a bit. Minor inconvenience as we needed to wait for UPS to get payment to the dealer before we could get the car. Now, once at the dealer, it was quick and simple. Did most of the work upfront. So, when getting there, we chatted, looked the car over, went for a test drive, chatted, signed ...
I want to thank Marco and Jay for the very pleasant experience of going to Tulsa and buying the M2 Competition. We saw the car on the internet and made arrangements remotely (my first time buying a car this way). My wife and I flew to Tulsa to take delivery. Marco was excelent arranging the delivery with a nice presentation. Everything was in order. The car is great and exactly as represented (if not better!). The paperwork process was quick and effortless. We drove it to Dallas and then Austin and it was such a great experience. Enjoying it very ...
What a GREAT experience! My salesman Shadee *****! Finance personnel Alan*****! Wonderful experience, definitely recommending this dealership! Love my BMW X4M looking forward to the days ahead!
This was my first scheduled service with BMW of Tulsa. I’m very pleased with the professionalism of my service advisor! A loaner car was provided for my convenience.
Highly recommend this dealership!! I just bought a beautiful 2014 Infiniti SUV here. Awesome staff, they were all so professional, friendly and helpful. My sales person was Billy E. and he was fun, upbeat and energetic through out the whole sales process, even when I told him I had poor credit! Todd the Finance Director was able to obtain a great finance deal at comfortable monthly payments and on top of that, he made the signing process very simple and easy for me. If I could give more stars to this facility, I definitely would! Keep up the amazing customer service!
The service manager, Mike kaiser, went above and beyond to make my visit pleasant. The professionalism was clearly evident in all personnel I met. Very happy with bmw of tulsa.
Great experience. Easy a fast. Had what we wanted. Good service
I truly appreciate their professionalism and prompt service. They were efficient and up front about the service they provided. I’ll return to have my car serviced.
Andrew Mercer is the best advisor. I have worked with him on several occasions and each time he has been very pleasant to work with
Great group of Patriots! Awesome experience! They took care of me, my family and our military! Recommend them for next vehicle purchase! Thank you! Hoorah!
After a couple follow ups, finally got my car in to fix the issue. Fix was completed but had to be left overnight. No loaners were available. Everything was under warranty so that made the service worth by time and not having a loaner!
BMW of Tulsa has the best overall customer service. Our rep Tyler took care of us from being to end. Job well done! I give Tyler 5 Stars!
Salesman Marco was great. Knowledgeable and very helpful. Would definitely deal with him again, but I hate the entire car buying process with the sales managers hiding in their little cave. I think I still got a good deal on the purchase and with my trade. Financing was a breeze and good. The company they use for detailing sucks. No where near up to expectations. Marco even went out to do some additional cleaning since I expressed my displeasure. Inside and out, well below par. Now I’m going to be out an additional $300 to get it where it should ...
Billy was my salesman and he did an excellent job. Friendly and knowledgeable. I had just left the Audi dealership and the Salemsan was so rude. He treated me like I couldn’t afford his cars. Billy made me feel like family.
My Service advisor for this activity, Andrew Mercer, was very efficient and communicative. The repair and routine service was completed promptly. Pleased with this service visit.
Easy appointment in and out. I appreciate when people are quick and do a good job! Even rinsed my car off! So give BMW of Tulsa a try!
The service department at BMW under the leader ship of Mike Whitney does a fantastic job! I have continued to buy cars from BMW of Tulsa because of the service department.
Mr. Mercer was very helpful and prompt! I look forward to this same high quality of service the next time my vehicle needs attention. BMW of Tulsa rocks!!!
My salesman, Billy Estes, was fantastic! He spend time listening to what we wanted and found us the perfect car! This is my 6th BMW and the reason I buy theses cars, is not only because it is the ultimate driving machine, but the personal service that you receive!!!
The sales people were very professional and efficient. The buying process was streamlined and I was treated with a great deal of respect. I got a great car and would totally buy there again.
Purchased used vehicle for our son. Tom our salesman was great and not pushy...Allen is finance worked magic for us! Highly recommend for your automotive needs!!
Having electrical issues with my 2018 X5. Drove to dealership without an appointment, was worked in even though a long line of cars to be serviced. Diagnostics said replace battery and I was on my way within 2 hours. Thanks to service rep Craig Dennis.
It was a great deal and danny and marco helped a lot in getting the best deal out of the car with excellent mainatinence offer, credit to sales person marco for his help and walking through the details of the car
Overall great customer service Our salesman was great to work with and very helpful with everything. The salesman made the buying experience a good one Excellent service and very helpful with everything
Timely repair completion, considerate service advisor, comfortable waiting area. Great coffee while waiting. Phone charging even available while waiting. Overall good experience. The difference between an ordeal and an adventure, is your attitude.
I love whatever problem I have, Junior and the service team take excellent care of my car! I was so grateful, I went in on a Saturday and it was serviced!
Took my car and put me at no charge into a great 2021 loaner. They obtained my parts that first day. Second day my complete service for oil and all filters accomplished plus repair of my trashed tail light and 4 new Pirelli tires balanced and mounted along with wheel alignment . They washed the car perfectly getting water stains from a sprinkler system off it! It was ready by 4pm. Only needed the loaner one night. Could not be more grateful or happy.
Good and timely service at a reasonable price. Quick and accurate analysis of the problem. Ordered necessary parts which arrived as scheduled and repairs were completed at the estimated time
Definitely an "A" for effort! Wanted a courtesy demo 5 series and was trading in a truck with serious negative equity. We tried everything possible (and some impossible), but just could not get it done without mega dollars out of pocket. I would strongly recommend this BMW dealer for your vehicle needs, even if you have to drive a distance to get there. They will not disappoint!
For a BMW dealership, I am underwhelmed. There was a lack of updates related to my service The facilities are underwhelming too. We recently bought a Volkswagen(not because of this dealership) but their dealership was nicer and so was the Audi one in Tulsa.
Very happy with repairs and service. My 2001 540 i had a misfire and shudder under low loads. Great diagnostic work and tech repair! Service Adviser Robert Moreno was terrific.
The buying experience was very easy. Staff was very professional, knowledgeable and courteous. We received a fair price for our trade and our well appointed vehicle, that we purchased, was at a very competitive price point. Well pleased overall.
Was able to get a last minute appointment. Work performed and finished ahead to promised time, while I waited. X x x x x x
Well run operation. Every thing ran smoothly just what you would expect from an excellent dealership. Service rep was to the point, knowledgeable and very courteous.
Quick service!! I was able to get in and out without having an appointment set. Thank you Robert from the BMW of Tulsa Service Department!!
great people. great facilities. superior service. very honest and sincere. Logan, my service advisor was wonderful very professional. I will always trust my BMW to them.
Recently had my 2002 M3 in for service. The service advisors were knowledgeable, efficient and friendly. Service was completed promptly and the car cleaned inside and out. I’ve had uniformly good interactions with this dealership over 20 years.
So grateful to Tom Escue for jumping on the lease that was turned in and giving me a call. The staff is so friendly and nice. My only negative comment is the two hours it takes to buy your car.
Dropped bmw 330i off for service was greeted at the door. When we returned we were greeted at the door. Class act operation. Would highly recommend to everyone I knw
Dylan was so knowledgeable and friendly. No pressure sales tactics! It was an enjoyable buying experience. I will definitely recommend this dealership to others. Ask for Dylan!
Robert was responsive and communicated with me about the warranty repair. He was courteous and had my car clean and ready on time. The loaner car was clean and ready
BMW of Tulsa was very kind and courteous, diagnosed my problems and told me what was best for me to do, was very pleased.. I would highly recommend them to anyone...
I took my BMW for a loom at the AC and while looking at it, it got fixed, no charge! Andrew and the team did great as always.
Brought car in for routine service. They did a thorough inspection and recommended a few things (always something to fix on a Beemer!) that could be safely deferred and checked at the next service, so I got done and out without spending a lot of money. (Yet). Points for business integrity.
I also looked at a 2017 X5 while I was there , very helpful and friendly salesman. I will be back in the future to buy a used car .
Austin was great. This was my best experience with Bmw of Tulsa. He helped me get my problem fixed, he was professional and knowledgeable. I will be requesting Austin for all of my service needs. Thank you.
Staff is so nice and courteous. Took care of my vehicle promptly. Andrew was awesome and very informative. Facility is extremely clean. Highly recommend their service department.
Fatih was incredibly helpful and polite. He got us situated with a fabulous car that I love. He even followed up the next day with spare keys!
Andrew substituted for Robert when I had my car towed in on a Saturday due to a radiator hose leak. Gave me a prompt estimate of the work needed and I was pleased with the results.
I received excellent service by Robert and the dept in getting everything taken care of. Plus even the courtesy of driving of loaner while the work was done.
Robert was very professional, prompt and courteous! I would Bring my car again have been using this service for 4 years. And definitely buy another BMW in the future
Austin Colbert, from start to finish, made the repairs on my X1 the easiest thing I’ve dealt with in months!! Hats off for his customer service and attention to detail! Hes the real MVP!!
Excellent work.My car is older and extensively modified and required complicated repairs ,with some third party work as well.very satisfied with the work
Austin had great customer service skills and good communication about the status of my vehicle. The service visit was quick and got taken care of promptly, with little waiting time on check in and check out. They did a complimentary mini detail on the car that added an above and beyond service anyone could ask for. Thanks for taking care of my X7.
Thank you so much,with the care and knowledge you gave.He seem to know about the engine pulley because I thought it was not suppose to move like so.
Andrew my service manager was very courteous and friendly! I like his honesty and his knowledge about my car and his recommendations. He’s not pushy when it comes to maintenance on my car, he only recommends services if it really needs it! The dealership was very clean and inviting, I live their snack bars!! I’ll definitely buy a car from them and recommend them to family and friends!
Taylor Hawkins dies a wonderful job coordinating my service, keeping me informed if there are an surprises, which happens rarely, and ensuring attention to detail. Mike Huerta has been managing the service department and sets the tone for all advisors to provide world class service and treat customers like they matter. Restored my faith in dealer service departments.
Prompt, courteous and professional service at a reasonable price. Thankyou Mr. Tyler for your assitance, courtesy and professionalism. No time wasting, in and out as promised
Great job , they where fast , and got me in right away, thank you Mike, and your team at bmw of Tulsa , thank you for the wash
Love the service department. Friendly and informative. Customer service seems to be a positive experience every time I've been in. Would definitely recommend them to anyone looking for service on their BMW.
Austin was the best advisor I talked with at BMWTulsa over the years. He answered my questions clearly without being vague and explained things well. Funny guy also! Overall a good experience with my service.
Good service and communication. Fixed problem and ordered part on warranty. Car was cleaned and he answered all questions on work done. They found another problem and fixed while completing request.
Our service person Robert was very friendly and helpful during the process of getting our car serviced. Great customer service! Always kept us informed on the status of our vehicle.
Great people to deal with. I found everything very fair, price of new car and the trade in value for my car. I highly recommend
Fast and friendly service, great customer service. Was very helpful while my car was being repaired to and from the BMW shop .. Robert was a great advisor ..
Great timely service. Reviewed all the issues ahead of the repairs. Provided an explanation of required repairs and why they were needed. Gave me an estimated time for completion. Provided an update on completion time and all work was completed in the estimated time frame
BMW of Tulsa was quick with our repairs and provided me with quality service. The personnel are very friendly and provide quality care for my vehicle
Had my 2019 BMW X5 serviced, I received excellent customer service, received loaner for a day with no problem, and my vehicle was completed the next day.
Great experience, They took care of me quickly and made the process so much better than almost anywhere!! I appreciate the effort in getting me taken care of and on my way.
Cody Butler, our advisor, was exceptionally helpful. He kept us informed of the situation and assisted in obtaining the repairs done in a reasonable manner
Reviews & Testimonials | BMW of Tulsa